My payment did not go through: what to try

  1. Check that your card has enough funds and that online payments are allowed. Some banks block them until you approve in the banking app.
  2. Approve any 3D Secure prompt or one-time PIN your bank sends. These can time out if you wait too long.
  3. Try a different card, or try again after a few minutes.
  4. Make sure you did not pay twice. If your bank shows a charge but the invoice is still unpaid after 30 minutes, open a Billing & Payments ticket with the invoice number and the payment reference.
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