Mumatec Hosting is an online-only business, so all support is handled through tickets. This keeps a full record of your request and means nothing gets lost.
To open a ticket
- Log in to your client area at https://mumatechosting.co.za/billing/clientarea.php
- Click Support, then Open Ticket.
- Choose the right department: Technical Support (email, hosting, websites), Billing & Payments (invoices, payments, refunds) or Sales & New Enquiries (questions before you buy).
- Describe the problem and include any error message, the domain name involved and a screenshot if you can.
We reply within one business day, and usually much sooner. Before opening a ticket, search this Knowledgebase, because most common questions are answered here with step-by-step guides.
We do not offer phone support. Please do not send support requests through social media or personal messages, because they cannot be tracked.
