1. Who we are

Mumatec Hosting (“we”, “us”) is a web hosting and web design business based in Pretoria, South Africa. You are the person or business that buys from us (“you”, “the client”). You can reach us at info@mumatechosting.co.za or through the support area of your client account.

2. Our services

We provide web hosting, email hosting, domain registration and renewal, SSL certificates, web design and related services, as described on our website and on your order. We run our hosting on servers supplied by infrastructure partners, and register domains through accredited registrars. We choose these suppliers with care but they are outside our direct control. We will do what we reasonably can to resolve any supplier problem that affects you.

3. Your account

• Give us accurate details and keep them up to date, including a working email address. We send invoices and important notices there.
• Keep your passwords safe. You are responsible for activity on your account unless you told us it was compromised.
• You must be at least 18, or act with a parent or guardian, or for a registered business.

4. Acceptable use

You may not use our services for anything unlawful, or to:

• send spam or unsolicited bulk email, or run mailing lists without consent;
• host malware, phishing pages, or content that infringes someone else’s copyright or privacy;
• host illegal, abusive or hateful content, or content that exploits children;
• attack, scan or interfere with other systems, or use a disproportionate share of server resources so that other clients are affected.

If we find a breach, we will normally contact you first and give you a reasonable time to fix it. If the problem is serious or urgent (for example malware, a hacked site or an active spam run) we may suspend the affected service immediately to protect other clients, and we will tell you why.

5. Prices, invoices and payment

• Prices are in South African rand (ZAR) and are shown at checkout. Where VAT applies, it is shown on your invoice.
• We create renewal invoices about 7 days before the due date and email you a reminder. Hosting and email services are billed in advance for the period you chose (monthly, yearly or as stated on your order).
• You can pay by the methods shown at checkout or on your invoice, such as card, instant EFT or other supported gateways. Payment gateways may charge their own fees, which we do not add to your invoice.
• Automatic payments. From 1 January 2027 recurring services will be paid by automatic payment: you authorise your card to be charged for each renewal on its due date through our payment provider. We do not see or store your full card number. You may cancel the authorisation at any time by cancelling the service or contacting us before the next renewal. After that date, manual payment is no longer offered for recurring services.
• If a payment fails we will tell you and try again. A late-payment fee as shown on your invoice may apply to invoices that remain unpaid after the grace period.
• A chargeback or payment reversal without first contacting us may lead to suspension while we resolve it.

6. Late payment, suspension and removal

1. We send reminders before and after the due date.
2. If an invoice is still unpaid 3 days after the due date, the service may be suspended automatically. It is switched back on automatically after payment.
3. If an account stays unpaid, we will send you a written final notice giving you at least 14 days to pay or contact us before the service is terminated and its data removed.
4. If you are having trouble paying, tell us early. We will usually agree a short payment arrangement if you ask before the due date.

7. Cancellation

You may cancel any recurring service at any time from your client account or by emailing us. Cancel before the next invoice is due so that you are not billed for another period. The service then runs to the end of the period you have already paid for. We do not refund the unused part of a period except as set out in section 8.

8. Refunds

We do not give refunds. Every payment is final once it is made. This includes hosting and email plans, website maintenance plans, website and design packages, domain registrations and renewals, SSL certificates and third-party licences. Please check what you are ordering before you pay, and ask us if you are unsure.

Services that do not work. If a service we sold does not work as described and we cannot fix it within a reasonable time, we will repair it, replace it or credit your account for the affected period. A credit is used against future invoices and is not paid out in cash.

Nothing in this section limits rights that the law of South Africa gives you and that cannot be given up.

9. Domain names

• You are the registrant. You must give accurate registrant details, and incorrect details may cause a domain to be suspended by the registry.
• Domains are registered and renewed through our registrar partner and are subject to the rules of the registry. For .co.za, .org.za, .net.za and .web.za domains these are the rules of ZADNA and the ZA Central Registry.
• Renewal is your responsibility. We send reminders, but a domain that is not paid before it expires may be lost or become more expensive to restore. Redemption or restoration fees charged by the registry are passed on at cost.
• You can ask us to release or transfer your domain to another provider once any outstanding invoices are paid, subject to registry rules.

10. Web design and development

• The scope, price and what is included are set out in the package or quote you accepted. Work outside that scope is quoted separately.
• You must supply text, images and approvals in good time. Delays on your side move the delivery date.
• We start work when the first payment or deposit is received. The balance is due on the dates in the quote, and before the site goes live where the quote says so.
• You own the final website content and design once everything is paid for. Third-party items (themes, plugins, stock photos, fonts) stay under their own licences. We may show the finished site in our portfolio unless you ask us not to.
• You must have the right to use all content you give us.

11. Website maintenance plans

• Maintenance plans are billed monthly in advance and renew automatically until you cancel. To cancel, tell us before your next billing date.
• Each plan includes what is listed on its plan page. Hours of changes and design credits are for the month they belong to and do not carry over.
• One design credit buys one design item as described on the plan page, with two rounds of changes. Extra credits and extra hours are charged at the prices shown on the plan page.
• We do our best to restore a site that is hacked or broken and to remove infections. We cannot guarantee recovery in every case, for example where no clean backup exists, the problem was already present when you joined, or it was caused by software or access that we did not install or control.
• Where a domain is included, it is registered in your name. If you cancel the plan, the domain stays yours and renews at the normal price. Included hosting ends when the plan ends.
• Shop plans are for a single store. Marketplaces and multi-vendor sites, and stores above the product limit of the plan, are quoted separately.
• Maintenance plan fees are not refundable, as set out in section 8. Hours, design credits and work already used or delivered in a month are also not refundable.

12. Backups, data and security

We keep server backups to help us restore a service, but we do not guarantee that a backup exists or is current. You are responsible for keeping your own copies of your website, databases and email that matter to you. You can ask us for a copy of your data at any time while your account is active. After a service ends we may delete its data after the notice in section 6, or 30 days after you cancel.

13. Availability and support

We aim for the best uptime we reasonably can and will monitor and maintain our servers, but we do not promise uninterrupted service. We will try to give notice of planned maintenance. Support is by ticket or email, and we reply as quickly as we can during business days.

14. Our liability

To the extent the law allows, we are not liable for indirect or consequential loss such as lost profits, lost business or loss of data. Our total liability for any claim is limited to the amount you paid us for the affected service in the 3 months before the claim arose. This does not limit liability that cannot be limited by law, including for gross negligence or intentional wrongdoing, or any right you have under the Consumer Protection Act.

15. Your personal information (POPIA)

We collect and use your personal information to provide and bill for our services, to support you, to meet legal obligations, and to keep our systems safe. We share it only with the suppliers who help us deliver the service (for example registrars, payment providers and hosting partners), and we do not sell it. You may ask to see, correct or delete your information by emailing us. Our privacy notice is in the Privacy Policy section of our legal page. If you are unhappy with how we handle your information you may complain to the Information Regulator.

16. Changes to these terms

We may update these terms. For changes that affect you materially we will email you at least 30 days before they apply. If you do not agree, you may cancel before the change takes effect. The current version is always on this page.

17. General

• These terms and your order are our whole agreement. If one part is found unenforceable, the rest stays in force.
• If we do not enforce a right straight away, we have not given it up.
• South African law governs these terms. If we cannot settle a dispute by talking, either of us may approach the National Consumer Commission, the relevant ombud or the courts of Gauteng.

Questions about these terms? Email info@mumatechosting.co.za.